hi7bet Privacy Policy

hi7bet ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses our platform. We recognise that trust is the foundation of any long-term relationship between a player and a betting platform, and we take our data protection responsibilities seriously. This Privacy Policy sets out in plain, formal English precisely how we handle your information — from the moment you first visit hi7bet.org to the day you choose to close your account.

hi7bet processes personal data for a range of legitimate purposes, including account administration, payment processing, identity verification, fraud prevention, responsible gaming compliance, and, where you have opted in, promotional communications. We do not sell personal data to third parties. We do not share your information with advertisers for targeted marketing outside of hi7bet's own platform. Every data processing activity described in this policy is conducted on a lawful basis, and we have implemented technical and organisational measures proportionate to the sensitivity of the data we hold.

1. Personal Data We Collect

hi7bet collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your device and browser as you navigate the site, and from third-party payment providers and identity verification services. The categories of data we collect are detailed below.

• 👤
  Identity Data

  Full legal name, date of birth, nationality, gender, and government-issued identification document details (National ID card number, passport number, or driving licence number). Collected at registration and during KYC verification.
• 📞
  Contact Data

  Email address, mobile phone number, and residential address (including city and district within Bangladesh, e.g., Dhaka, Chittagong, Sylhet, Khulna). Used for account communications, support, and, where consented, promotional messaging.
• 💳
  Financial Data

  Transaction history, deposit and withdrawal amounts in BDT (৳), payment method identifiers (e.g., bKash account number, Nagad wallet reference, Rocket account reference, bank account details), and source-of-funds documentation provided during KYC.
• 🎮
  Gaming & Betting Data

  Game sessions, bet history, wagering amounts, win/loss records, bonus usage, and responsible gaming tool preferences (deposit limits, session timers, self-exclusion status). This data is required for account management and regulatory compliance.
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  Technical & Usage Data

  IP address, device type, operating system, browser type and version, screen resolution, referring URL, pages visited, time spent on each page, and clickstream data. Collected automatically via server logs and analytics cookies.
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  Cookie & Tracking Data

  Session cookies (required for login state), preference cookies (language, theme), and analytics cookies (platform performance monitoring). You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may affect platform functionality.

2. How We Use Your Personal Data

hi7bet processes your personal data only for purposes that are necessary, proportionate, and conducted on a lawful basis. The following table describes our primary processing activities and the legal basis for each.

• 2.1
  Account Registration & Management We process your identity and contact data to create and maintain your hi7bet account, authenticate your identity at login, and communicate essential account information such as password reset notifications, deposit confirmations, and withdrawal approvals. Legal basis: performance of contract.
• 2.2
  Payment Processing & KYC We process your financial data and identity documents to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks; to verify source of funds; and to comply with anti-money laundering (AML) obligations. Legal basis: legal obligation and performance of contract.
• 2.3
  Fraud Prevention & Security We use technical and usage data, together with gaming and transaction records, to detect and prevent fraudulent activity, account takeovers, bonus abuse, and collusion. Our automated systems flag anomalous patterns in real time. Legal basis: legitimate interests (protecting the integrity of the platform and its players).
• 2.4
  Responsible Gaming Compliance We monitor gaming behaviour, deposit frequency, and session duration to identify potential problem gambling indicators. Where such indicators are present, our responsible gaming team may reach out proactively. This processing is mandatory and cannot be opted out of, as it forms part of our duty of care to players. Legal basis: legal obligation and legitimate interests.
• 2.5
  Customer Support When you contact hi7bet support, we record your communications (including chat transcripts and email correspondence) to resolve your enquiry, maintain a support history, and improve our service quality. Legal basis: legitimate interests and performance of contract.
• 2.6
  Marketing & Promotional Communications Where you have explicitly opted in to receive promotional content, we may use your contact data to send bonus offers, tournament notifications, and platform updates. You may withdraw marketing consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of prior processing. Legal basis: consent.
• 2.7
  Platform Analytics & Improvement We use aggregated and anonymised technical data to analyse platform performance, identify and fix bugs, optimise page load times, and improve the overall user experience. Individual players are not identifiable from the aggregated data used for this purpose. Legal basis: legitimate interests.

3. Data Sharing & Third Parties

hi7bet does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data only in the specific, limited circumstances described below, and only with parties who are contractually obligated to handle it with appropriate care and security.

• 3.1
  Payment Service Providers We share the minimum necessary financial and identity data with payment partners including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, and Sonali Bank solely for the purpose of processing your deposit and withdrawal transactions. These providers operate under their own privacy policies and data protection obligations.
• 3.2
  Identity Verification Partners hi7bet uses authorised third-party KYC and AML screening providers to verify the identity of players and screen against watchlists. These providers access only the identity data strictly required for verification and are bound by data processing agreements with hi7bet.
• 3.3
  Game Content Providers Game studios and providers — including Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and Evolution Gaming — may receive your player session identifier for the purpose of delivering their game content and maintaining fair play records. These providers do not receive your full identity or financial data.
• 3.4
  Legal & Regulatory Disclosure hi7bet may be required to disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies in response to a lawful request, court order, or statutory obligation. We will notify you of any such disclosure to the extent legally permitted.
• 3.5
  Business Transfers In the event of a merger, acquisition, or sale of all or part of hi7bet's business, personal data held by hi7bet may be transferred to the acquiring entity as part of that transaction. Affected players will be notified in advance and given the opportunity to close their accounts if they do not consent to the transfer.

4. Data Retention

hi7bet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• 4.1
  Active Account Data All data associated with an active player account is retained for the full duration of the account's existence and for a minimum period of five (5) years following account closure, to meet AML and financial record-keeping obligations.
• 4.2
  Transaction Records All deposit, withdrawal, and betting transaction records are retained for a minimum of seven (7) years following the date of the transaction in accordance with standard financial record-keeping requirements.
• 4.3
  Support Communications Customer support records, including chat transcripts and email correspondence, are retained for three (3) years following the resolution of the relevant enquiry, unless they relate to a formal dispute or legal proceedings, in which case they are retained for the duration of those proceedings plus a further two (2) years.
• 4.4
  Marketing Consent Records Records of your marketing consent (or withdrawal thereof) are retained for five (5) years following the last interaction, to demonstrate compliance with consent requirements.
• 4.5
  Technical & Log Data Server log and analytics data is retained in identifiable form for up to ninety (90) days, after which it is either deleted or anonymised for aggregate analytical purposes.

5. Your Data Rights

As a data subject, you hold a number of rights in relation to your personal data held by hi7bet. You may exercise any of the rights described below by submitting a written request to [email protected] with the subject line "Data Rights Request". hi7bet will acknowledge your request within 48 hours and respond substantively within 30 calendar days.

6. Data Security Measures

hi7bet employs a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no system can guarantee absolute security, we apply industry-standard protections across all data we hold.

• 6.1
  Encryption at Rest Sensitive data fields — including payment identifiers, identity document numbers, and passwords — are encrypted at rest using industry-standard algorithms. Passwords are stored as salted cryptographic hashes and are never stored in plaintext.
• 6.2
  Access Controls Access to personal data within hi7bet's systems is strictly role-based. Only authorised personnel with a demonstrated need to access specific data categories are granted permission. All internal access events are logged and audited regularly.
• 6.3
  Penetration Testing & Security Audits hi7bet conducts regular vulnerability assessments and periodic third-party security audits of its platform infrastructure. Identified vulnerabilities are prioritised and remediated according to a defined risk-based patching policy.
• 6.4
  Incident Response In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, hi7bet will notify affected individuals without undue delay and take immediate steps to contain and remediate the breach.

7. Cookies & Tracking Technologies

hi7bet uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players interact with the site. Cookies are small text files stored on your device by your browser. They do not contain executable code and cannot be used to access other files on your device.

• 7.1
  Strictly Necessary Cookies These cookies are essential for the platform to function and cannot be disabled. They include session authentication tokens, CSRF protection tokens, and load-balancing cookies. No consent is required for these cookies as they are technically required to deliver the service.
• 7.2
  Preference Cookies These cookies remember your settings and preferences, such as your selected language or notification preferences. They improve your experience by preventing you from having to re-enter your preferences on each visit. These cookies expire after 12 months.
• 7.3
  Analytics Cookies hi7bet uses privacy-respecting analytics tools to understand aggregate platform usage patterns. These cookies collect data about pages visited, session duration, and error occurrences. The data is anonymised and cannot be used to identify individual players. You may opt out of analytics cookies through your browser settings.
• 7.4
  Managing Cookies Most modern browsers allow you to view, delete, and block cookies via the browser's settings or privacy panel. Please note that blocking all cookies may prevent certain features of hi7bet from working correctly, including the ability to remain logged in during a session.

8. Minors & Age Verification

hi7bet is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory part of the registration and KYC process, and any account found to belong to a person under 21 will be closed immediately and all data associated with that account will be securely deleted, except where retention is required for legal compliance purposes.

9. Updates to This Privacy Policy

hi7bet may update this Privacy Policy from time to time to reflect changes in our data processing practices, platform features, or applicable legal requirements. When we make material changes, we will notify active players by email or via an on-platform banner at least 7 days before the changes take effect. The "Last Updated" date at the top of this page always reflects the date of the most recent revision. Your continued use of the platform after the effective date of any update constitutes acceptance of the revised policy. We encourage you to review this page periodically.

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us at [email protected] with the subject line "Privacy Enquiry". Our data team aims to respond to all privacy-related communications within 48 hours during Bangladesh Standard Time (BST, UTC+6) business hours.

Our Privacy Commitments at a Glance

Six principles that guide every data decision hi7bet makes on your behalf.