Responsible Gaming
at hi7bet

hi7bet's Commitment to Responsible Gaming

Gambling is, and must always remain, a form of entertainment. At hi7bet, we believe that every player in Bangladesh deserves a safe, transparent, and enjoyable betting environment — one where they are fully in control of their own experience. That is the foundation of everything we do as a platform.

hi7bet has built a comprehensive responsible gaming framework that gives players the information, tools, and support they need to set personal boundaries and maintain a healthy relationship with gambling. Whether you enjoy cricket betting markets, live casino games, slots, or crash titles, our safeguards apply equally across every product on the platform.

Our responsible gaming programme is built on four core principles: Player Awareness (making sure you understand the risks before you play), Personal Control (giving you the tools to set your own limits), Early Intervention (proactively reaching out when we detect warning signs), and Unconditional Support (providing a clear path to help when gambling stops being fun).

21+ Age Restriction

Bangladesh law and hi7bet's own platform standards require that all players be at least 21 years of age. During registration, every player must provide a valid National ID card, passport, or government-issued photo identification confirming their date of birth. Accounts that cannot be verified as belonging to a person aged 21 or above will be suspended pending review.

If you are a parent, guardian, or caregiver and suspect that a minor has accessed hi7bet, please contact our support team immediately at [email protected]. We will investigate and take swift action to close the account and delete any associated data in accordance with our Privacy Policy.

We also encourage parents and guardians to use parental control software on shared devices. Tools such as device-level screen-time controls and content filters available on Android and iOS can help prevent underage access to gambling platforms. hi7bet cooperates fully with such controls.

Your Responsible Gaming Toolkit

hi7bet provides every registered player with a suite of responsible gaming tools, accessible directly from your account settings. These tools are designed to help you stay in control, set healthy boundaries, and prevent gambling from interfering with your daily life and finances.

To activate any of these tools, log in to your hi7bet account and navigate to Account Settings > Responsible Gaming. If you cannot locate the settings or require assistance, contact our support team at [email protected] and a member of our team will help you activate the tool of your choice — typically within one business day during Bangladesh Standard Time (BST, UTC+6) working hours.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of their income, background, or experience with betting. The earlier warning signs are recognised, the easier it is to take steps to address them. hi7bet encourages all players to review the following indicators honestly and regularly.

You may be experiencing problem gambling if you notice any of the following patterns in your behaviour:

• ⚠ Gambling with money set aside for essential expenses such as rent, food, utilities, or loan repayments.
• ⚠ Feeling a strong urge to increase the size of your bets to experience the same level of excitement or to recover losses quickly.
• ⚠ Spending significantly more time gambling than originally intended, or finding it difficult to stop once you have started a session.
• ⚠ Chasing losses — continuing to bet in an attempt to win back money you have already lost, often leading to further losses.
• ⚠ Feeling irritable, anxious, or restless when you try to cut back on gambling or when you are unable to access the platform.
• ⚠ Concealing gambling activity from family members, friends, or colleagues out of shame or to avoid confrontation.
• ⚠ Neglecting work, study, family responsibilities, or personal health as a result of time or money spent gambling.
• ⚠ Borrowing money, selling possessions, or taking out loans specifically to fund gambling activity.

Healthy Gambling Habits

Responsible gambling is not just about preventing problems — it is about cultivating a positive, enjoyable relationship with betting from the very beginning. The following habits help players at hi7bet keep gambling in its proper place as a leisure activity.

• ✓ Set a budget before you play and treat it as the cost of entertainment, not as an investment. Only gamble with money you can genuinely afford to lose.
• ✓ Set a time limit for each gambling session and honour it — use hi7bet's session time limit tool to enforce it automatically.
• ✓ Never gamble under emotional distress, after consuming alcohol, or when you are fatigued. Impaired decision-making increases risk significantly.
• ✓ Understand the odds. All casino games and sports bets have a house edge. Gambling outcomes are based on chance, not skill or pattern recognition.
• ✓ Take regular breaks. Step away from the screen periodically, especially during long sessions. Physical activity and social interaction are healthy counterbalances.
• ✓ Balance gambling with other hobbies. Gambling should be one leisure activity among many — not the primary source of entertainment or social connection.
• ✓ Accept losses as part of the experience. No system or strategy guarantees a win. Accept that losses are a normal part of gambling and never bet more to recover them.

How to Activate Self-Exclusion

Self-exclusion is hi7bet's most powerful responsible gaming tool. It is designed for players who recognise that they need a significant break or wish to stop gambling permanently. Activating self-exclusion is straightforward and takes effect within 24 hours of your request being processed.

• 1
  Contact hi7bet Support

  Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered account username, full name, and your preferred exclusion period (3 months, 6 months, 1 year, or permanent).
• 2
  Identity Confirmation

  Our responsible gaming team will verify your identity against your registered account details. This step ensures that self-exclusion requests are genuine and protects accounts from being excluded by third parties without the account holder's knowledge.
• 3
  Exclusion Activated

  Once confirmed, your account will be restricted from login, deposits, and betting within 24 hours. Any active promotional bonuses will be voided. Pending withdrawals of real-money winnings will be processed and paid to your registered payment method (bKash, Nagad, Rocket, or bank account).
• 4
  Cooling-Off Period Respected

  Self-exclusion cannot be reversed during the chosen period. At the end of the period, you may contact support to request account reinstatement — but this requires a mandatory 7-day reflection period and re-acceptance of our Responsible Gaming terms before play resumes.

Six Ways hi7bet Keeps You Safe

Every safeguard below is active on your account from the moment you register at hi7bet.

Reach Out — We Are Here to Help

If gambling is causing you distress, financial difficulty, or strain on your personal relationships, please do not hesitate to reach out. hi7bet's responsible gaming support team is available seven days a week during Bangladesh Standard Time (BST, UTC+6) business hours and will respond to all responsible gaming enquiries within 24 hours.

In addition to hi7bet's own support resources, we encourage players who feel they may have a gambling problem to speak to a trusted family member, a close friend, or a professional counsellor. Seeking external support alongside hi7bet's platform tools provides the most effective path to recovery.

Players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar can access hi7bet support via email at any time. For urgent situations, we strongly encourage speaking with a qualified mental health professional or a trusted medical practitioner in your city.