Terms & Conditions — hi7bet Platform Agreement

hi7bet operates as an online betting and casino entertainment platform serving adult players in Bangladesh. These Terms apply to all products available on hi7bet.org, including but not limited to: cricket sports betting, live casino games, slots, crash games, fish games, virtual sports, and any promotional or bonus offers issued by the Company. hi7bet reserves the right to amend these Terms at any time. Continued use of the platform following the posting of revised Terms constitutes your acceptance of the amended agreement.

1. Eligibility & Account Registration

Use of hi7bet is strictly restricted to individuals who satisfy all of the following eligibility criteria. By creating an account, you confirm that you meet each requirement and accept sole responsibility for the accuracy of the information you provide.

• 1.1
  Minimum Age You must be at least 21 years of age at the time of registration. hi7bet enforces a strict 21+ minimum age requirement across all services. Any account found to belong to a person under 21 will be suspended immediately and any funds held therein may be forfeited pending investigation.
• 1.2
  One Account Per Person Each individual may hold only one registered account on hi7bet. Creating duplicate, parallel, or secondary accounts — regardless of the device or payment method used — is strictly prohibited and will result in the closure of all accounts associated with that individual, with potential forfeiture of balances and winnings obtained through duplicate accounts.
• 1.3
  Accurate Information You must provide complete, accurate, and truthful information during registration, including your full legal name, date of birth , contact details, and payment information. You must keep this information current and accurate at all times. Providing false information is grounds for immediate account termination.
• 1.4
  Identity Verification (KYC) hi7bet operates a Know Your Customer (KYC) process. You may be required to submit valid government-issued identification (National ID, passport, or driving licence) and proof of payment method ownership before withdrawals are approved. Failure to complete KYC within a reasonable timeframe may result in account suspension.
• 1.5
  Account Security You are solely responsible for maintaining the confidentiality of your username and password. hi7bet will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to keep login credentials secure. You must notify support immediately upon becoming aware of any suspected unauthorised access.
• 1.6
  Self-Excluded Players Individuals who have activated a self-exclusion or cooling-off period on their account are prohibited from attempting to register a new account or circumvent the exclusion in any way. hi7bet will void and forfeit any winnings generated through an account opened in breach of an active self-exclusion.

2. Deposits, Withdrawals & Payment Terms

All monetary transactions on hi7bet are conducted in Bangladeshi Taka (BDT, ৳). The following terms govern all deposits and withdrawals made through any payment method available on the platform, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported local bank transfers.

• 2.1
  Minimum Deposit The minimum deposit amount is ৳100. hi7bet reserves the right to revise minimum deposit thresholds at any time with reasonable notice posted on the platform.
• 2.2
  Deposit Processing Deposits made via bKash and Nagad are typically credited to the player's hi7bet account within minutes of a successful mobile money transfer. Processing times for bank transfer deposits may vary between 30 minutes and 4 hours depending on the originating bank.
• 2.3
  Withdrawal Eligibility Withdrawals may only be made to payment methods previously used to deposit funds into the account ("source of funds" principle). hi7bet may, at its discretion, require additional documentation before approving a withdrawal request. KYC must be fully completed before any withdrawal is processed.
• 2.4
  Withdrawal Processing Times bKash and Nagad withdrawals are processed within 15–30 minutes during Bangladesh Standard Time (BST, UTC+6) business hours. Bank transfer withdrawals are processed within 24 hours on business days. hi7bet is not liable for delays caused by third-party payment providers or banking institutions.
• 2.5
  Fraudulent Transactions Any attempt to deposit or withdraw funds using fraudulent, stolen, or unauthorised payment instruments will result in immediate account suspension, forfeiture of all funds in the account, and referral to relevant authorities. hi7bet employs automated fraud detection systems that monitor all transactions in real time.
• 2.6
  Currency All account balances, bets, winnings, and bonuses are denominated in Bangladeshi Taka (BDT). hi7bet does not currently support multi-currency accounts. Any currency conversion required by the player's payment provider is the player's sole responsibility.

3. Bonuses, Promotions & Wagering Requirements

hi7bet offers welcome bonuses, reload bonuses, free bet credits, cashback promotions, and VIP-tier rewards to eligible players. All bonuses are subject to the following general conditions unless a specific promotion's terms state otherwise.

• 3.1
  Wagering Requirements All bonus funds are subject to a wagering requirement (also called "rollover" or "playthrough") that must be met before bonus-derived winnings can be withdrawn. The applicable wagering multiplier will be stated clearly on each promotion's detail page at the time the bonus is claimed.
• 3.2
  Bonus Expiry Bonuses that are not claimed within the stated claim window, or whose wagering requirements are not fulfilled within the stated validity period, will expire automatically and be removed from the player's account without compensation.
• 3.3
  Game Contributions Not all games contribute equally toward wagering requirements. Slots typically contribute 100%. Live casino games, sports bets, and crash titles may contribute at a lower rate. Specific contribution rates are published on the relevant promotion page.
• 3.4
  One Bonus Per Household / Device Welcome bonuses and first-deposit promotions are limited to one per household, device, IP address, and payment method. hi7bet uses technical controls to enforce this restriction.
• 3.5
  Right to Withdraw or Modify hi7bet reserves the right to withdraw, modify, or cancel any promotional offer at any time without prior notice, provided that any bonus already actively in use by a player will be honoured under the terms under which it was originally claimed.

4. Betting Rules & Game Conduct

The following rules apply to all betting and gaming activity conducted on hi7bet, covering sports betting (including cricket, football, kabaddi, and other markets), live casino games, slots, and crash titles.

• 4.1
  Bet Acceptance hi7bet reserves the right to refuse, restrict, or void any bet at its sole discretion, including bets placed on incorrect odds resulting from a manifest error. Manifest errors include typographical mistakes, system errors, or clearly mis-priced markets.
• 4.2
  Match / Event Cancellation If a sporting event is cancelled, postponed, or abandoned before the minimum required play time has elapsed, all bets on that event will be voided and stakes returned to the player's account balance, unless specific market rules state otherwise.
• 4.3
  Live In-Play Betting In-play bets are accepted subject to real-time data availability. hi7bet is not responsible for delays in data feeds that may affect live betting markets. Bets placed on a market that has already been settled in the real world — due to data latency — may be voided at hi7bet's discretion.
• 4.4
  RNG Certification All slot and virtual games on hi7bet use certified Random Number Generator (RNG) technology provided by licensed third-party studios including Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. Outcomes are statistically random and cannot be predicted or influenced by the player or the Company.
• 4.5
  Collusion & Cheating Any form of collusion, use of automated betting software (bots), exploitation of software bugs, or any other method intended to gain an unfair advantage over the house or other players is strictly prohibited and will result in permanent account closure and forfeiture of all balances.

5. Responsible Gaming Obligations

hi7bet is committed to providing a safe and responsible gaming environment. The Company maintains a suite of player-protection tools and expects all players to engage with the platform responsibly and within their financial means.

• 5.1
  Deposit Limits Players may set daily, weekly, or monthly deposit limits via their account settings. Requests to increase an existing limit are subject to a 7-day cooling-off period before taking effect. Requests to decrease a limit take effect immediately.
• 5.2
  Self-Exclusion Any player may request a self-exclusion period of between 24 hours and permanent exclusion. During an active self-exclusion, the player's account will be locked, all marketing communications will cease, and no new account may be opened. Self-exclusion requests submitted to [email protected] are actioned within one business hour.
• 5.3
  Reality Checks Players may enable session duration alerts that appear at configurable intervals (30, 60, or 90 minutes) to inform them of their total time spent in a session. These controls are available in the Responsible Gaming section of the account dashboard.
• 5.4
  Player Support If you believe your gambling has become problematic, please contact our support team immediately at [email protected] or visit our dedicated Responsible Gaming page for guidance and resources.

6. Intellectual Property

All content on hi7bet.org — including but not limited to logos, graphics, text, software, game assets, audio files, video content, and the overall platform design — is the exclusive intellectual property of hi7bet or its licensed third-party suppliers. No element of the platform may be copied, reproduced, distributed, publicly displayed, reverse-engineered, or used to create derivative works without the prior written consent of hi7bet. Unauthorised use of any platform content constitutes an infringement of intellectual property rights and will be pursued accordingly.

7. Limitation of Liability & Disclaimers

To the fullest extent permitted by applicable law, hi7bet and its directors, officers, employees, agents, and technology partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of — or inability to use — the platform, including but not limited to loss of funds, loss of data, loss of profits, or service interruptions.

hi7bet does not guarantee uninterrupted or error-free access to the platform. Scheduled maintenance, unplanned outages, third-party network failures, or force majeure events may temporarily affect platform availability. hi7bet will endeavour to restore full service as quickly as reasonably practicable and will not be liable for losses incurred during any such outage period.

hi7bet makes no warranty, express or implied, regarding the accuracy of odds, the outcome of any sporting event, or the return-to-player (RTP) percentage of any individual gaming session. Gambling involves inherent financial risk, and past performance is not a guarantee of future results.

8. Privacy & Data Protection

hi7bet collects and processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and Conditions and is incorporated herein by reference. By accepting these Terms, you also confirm that you have read and accept the Privacy Policy. hi7bet implements industry-standard SSL encryption and data security protocols to protect your personal and financial information.

9. Governing Law & Dispute Resolution

These Terms shall be interpreted in accordance with applicable law. In the event of any dispute arising from or relating to these Terms or your use of the hi7bet platform, the parties agree to first attempt resolution through good-faith negotiation. All formal communications regarding disputes should be directed to [email protected] with the subject line "Formal Dispute". hi7bet aims to acknowledge all formal dispute submissions within 48 hours and to provide a substantive response within 10 business days.

If a dispute cannot be resolved through direct negotiation, the matter may be referred to an independent third-party dispute resolution body. hi7bet's decision on matters of bet settlement shall be final and binding in all cases where the Company has acted in accordance with its published game and betting rules.

10. Amendments to These Terms

hi7bet reserves the right to update or modify these Terms & Conditions at any time. Where changes are material, hi7bet will use reasonable efforts to notify active players via email or an on-platform notification at least 7 days before the changes take effect. Your continued use of the platform after the effective date of any revision constitutes your full acceptance of the updated Terms. It is your responsibility to review these Terms periodically. The current effective date is always displayed at the top of this page.

Our Key Commitments to You

Beyond the legal text, here is a plain-English summary of what hi7bet guarantees every registered player.